Thinking about ending your People’s Postcode Lottery subscription? Whether your circumstances have changed or you simply no longer wish to take part, knowing how to close your account can save time and effort.
The process is not obvious, and many expect to find a simple cancel button in the account area. If you have never cancelled a subscription before, it can feel unclear.
This guide sets out what to do, the details to have ready, and how to make sure your payments stop smoothly. If you want a straightforward way to bring your entries to an end, you are in the right place.
How Do I Cancel My Postcode Lottery Subscription Online?
At the moment, People’s Postcode Lottery does not let players end a subscription fully online from the account page. There is no cancel button after logging in.
Instead, contact the Customer Experience team. The quickest route is their official online contact form on the People’s Postcode Lottery website. Use the form to share your details, such as your full name, postcode, and player ID, then state that you would like to cancel your subscription.
A team member will usually reply by email or phone to confirm the cancellation and tell you when payments will stop. Wait for that confirmation before assuming your subscription has ended.
You can also call the Customer Experience team. Their number and opening hours are listed on the website’s Contact Us page. Either method closes your subscription, so choose the one that suits you.
If you prefer to start from your account dashboard, the next section explains what you can and cannot do there.
Cancel Your Postcode Lottery Subscription From Your Account
If you are hoping to end your People’s Postcode Lottery subscription from your online account, it helps to know what the site currently offers.
Right now, there is no feature that cancels a subscription directly in the account area. After logging in, you can update contact details and check payment information, but there is no button or link to close your subscription.
To finish the cancellation, you will still need to use the contact form or phone line. While you are in your account, it is worth reviewing prize notifications and recent payments so you know exactly what has been covered to date. Your account stays active until the subscription is cancelled through the Customer Experience team.
Once you are ready to get in touch, having a few details to hand speeds things up.
What Information Do I Need To Cancel?
Before contacting People’s Postcode Lottery, it helps to have key details ready so your request can be found and processed quickly.
Share your full name as it appears on your account. If your name is recorded differently in your bank details or profile, mention that to avoid confusion.
Provide the postcode linked to your ticket. If you have moved, use the one you originally signed up with so the team can locate your entry.
Your player ID is useful. You will find it on emails or letters from the lottery. If you cannot find it, your name and postcode are usually enough, though it may take a little longer to verify the account.
You might also be asked for your date of birth or the last four digits of the card or account used to pay. This is simply to confirm identity and protect your details.
If you cannot log in at all, the next section shows how cancellation still works.
How Do I Cancel If I No Longer Have Account Access?
If you cannot access your account, you can still cancel your subscription without any trouble.
Contact the Customer Experience team by phone or through the online contact form. Explain that you no longer have access to your account and would like to stop your subscription.
To verify your identity, they may ask for your full name, postcode, and date of birth. Sometimes they will also request the last few digits of the card or bank account used for payments to make sure they are speaking with the account holder.
They will guide you through the next steps and confirm once your subscription has been cancelled. If you think you might use the account again, ask for help restoring access during the same conversation.
Can I Cancel Individual Draws Or Only My Whole Subscription?
With People’s Postcode Lottery, payments cover the upcoming monthly draws as a whole. The system is not set up to pause or skip individual draws.
If you decide to stop taking part, you will need to cancel the entire subscription. After you ask to cancel, you will continue to be entered only into the draws already covered by your last payment.
There is no option to freeze the account for a week or two. Any cancellation applies to all entries linked to your subscription. If you re-join later, you will need to set up a new subscription and payment.
That naturally leads to a common question about payments and refunds.
Will I Get A Refund After Cancelling?
Once you cancel, any payments already taken usually cover entries for the rest of the paid period. In most cases, lottery tickets are not refunded once purchased, so you will still be entered into any remaining draws your last payment has covered.
Refunds are generally not offered for unused draws within the month after you cancel, unless there has been a clear error or there are special circumstances. These are handled on a case-by-case basis by the Customer Experience team, so if something looks wrong on your statement, contact them for a review.
After your final covered draw, you will not be charged again and you will not be entered into future draws. If you are unsure what your last paid draw will be, ask for a clear breakdown when you cancel.
How Long Does Cancellation Take To Come Into Effect?
Cancellation begins as soon as your request is received and verified, but it only completes after your final paid draw.
If you have already paid for upcoming draws, your entries remain active until those draws take place. After that, your subscription will be fully cancelled and no further payments will be collected.
The Customer Experience team can confirm the timeline for your account. If you want exact dates, ask how many draws your most recent payment covers and when charging will stop.
If anything does not look right during that period, the next section covers simple fixes.
Common Problems When Cancelling And How To Fix Them
What To Do If Payments Continue
If you spot a payment after you have asked to cancel, check the date of your request against your payment schedule. If a payment had already been processed for the next draw, one final charge can appear before the cancellation takes effect.
If charges continue beyond that, contact the Customer Experience team straight away. Share your name, postcode, and player ID if you have it, and explain what you have noticed. Keep a record of your original request and any replies.
You can also speak to your bank. They can review ongoing payments and help block further charges if needed.
How To Get Written Confirmation Of Cancellation
It is sensible to have written confirmation. Ask the Customer Experience team to send an email or letter confirming that your subscription has been cancelled and when entries will stop.
If you do not hear back within a few days, follow up by email or phone. Save any correspondence so you have clear evidence if you need it later.
Contact Options If You Prefer Not To Cancel Online
If you would like to end your People’s Postcode Lottery subscription without using the online form, there are alternatives.
You can call the Customer Experience team. The contact number is provided on the official website. Go to the Contact Us section. During the call, have your full name and postcode ready for security checks.
Another option is to send a written request by post. If you choose this route, address your letter to People’s Postcode Lottery and include enough information to locate your account, such as your player ID, name, and the address tied to your ticket.
Both methods allow you to ask questions and receive confirmation once cancellation is complete. Choose whichever method you are most comfortable with.
If you are seeking help with gambling, free confidential support is available from organisations such as GamCare (0808 8020 133) and BeGambleAware.
Once you have your confirmation, your subscription will end after your paid entries are used and no further charges will be taken.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.