Finding out that you have won a BOTB competition can be a memorable experience, and knowing what happens afterwards might help make the process clearer. Many entrants want to understand how BOTB makes contact with winners and how to recognise when a call is genuine.
As scam calls remain an issue in the UK, it could be useful to know what to expect if you are contacted, and what steps to take if you miss a call.
This guide outlines how BOTB reaches out to winners, how to confirm that a call is authentic, and the responsibilities licensed operators follow under UK requirements to ensure communications are handled safely.
How Do BOTB Winners Get Notified?
Winners of Best Of The Best (BOTB) competitions are usually notified by telephone soon after the draw. If your entry has been selected, the team will try the phone number you provided when you entered. The call is to confirm the result and explain what happens next.
It’s common for BOTB to record the moment for winner announcement content on their website or social channels. If they cannot reach you by phone, they may follow up by email or, less often, by text. Keeping your contact details up to date helps avoid delays.
You will not be asked for payment details during the call. The focus is confirming your identity and outlining practical next steps. Communications are handled in a way that protects your privacy and complies with relevant rules.
If you do decide to try your hand at BOTB, remember to do so responsibly and within your means; never wager more than you can afford to lose.
What Number Do BOTB Call You From?
BOTB typically calls from a London landline beginning with 020. One number you might see is 020 7371 8788, which is listed on the BOTB website. Calls can also come from similar 020 numbers used by their team.
You should expect a normal UK landline, not a withheld, international, premium-rate, or automated number. If you are unsure, check the official BOTB contact page and compare the number, or reach out to their customer support using the details on their site.
There is a reason BOTB prefers a phone call for good news, and it is not just about convenience.
Why Does BOTB Call Winners Directly?
A direct phone call allows BOTB to confirm the outcome clearly, respond to any initial questions, and ensure they are speaking with the correct person by using the details provided on the entry. This helps reduce the risk of important information being overlooked, which can sometimes occur with email communication.
This method also reflects regulatory requirements around secure communication and identity verification. In practice, a phone call makes the process more straightforward, clear, and easier to follow.
However, it is not always possible to connect on the first attempt, which is why alternative contact methods are available.
Do BOTB Winners Always Get a Phone Call?
A phone call is usually the first way BOTB will try to make contact. If they are unable to reach you, they may follow up by email or, in some cases, by text message. Where contact details have changed since your entry, there may be a short delay while the information is confirmed.
At no point during these conversations should you be asked to provide sensitive financial information. The purpose of the call is simply to confirm your identity and to explain the next steps in a clear and straightforward manner.
If you do receive a call, there are a few simple ways to recognise when it is genuine rather than a potential scam.
Tips to Recognise a Genuine BOTB Call
A real BOTB call will normally come from a London 020 number. The caller will use your correct name and refer to the specific competition you entered. They will not ask for bank details, payments, or passwords.
You may be told that the call could be recorded for a winner announcement, and you should be asked for permission first. If anything feels off, end the call and contact BOTB directly using the phone number or email listed on their official site. That way, you control the conversation and can be confident you are speaking to the right team.
Being cautious protects your details and supports the secure process reputable operators follow.
What Should You Do If You Miss the Call?
If you miss a call from a number you do not recognise, it could help to check your voicemail and call log. A genuine BOTB call will usually appear as a London 020 number, and the team often tries again or follows up by email or text if they cannot reach you.
For peace of mind, contact BOTB using the customer service details published on their website and ask them to confirm whether they tried to reach you. Provide your name and any relevant entry information so they can locate your record. This avoids returning calls to unknown numbers and keeps the process in your hands.
Every organisation has its own way of handling missed calls, but using official contact details and being careful with your personal information lets you confirm a genuine win quickly and safely.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.
*All values (Bet Levels, Maximum Wins etc.) mentioned in relation to these games are subject to change at any time. Game features mentioned may not be available in some jurisdictions.